:root{--brand:#0b5cff;--brand-dark:#0a48c2;--brand-soft:#eef4ff;--bg:#f5f7fb;--panel:#fff;--ink:#1b2130;--muted:#6b7488;--line:#e6e9f0;--ok:#12996b;--ok-soft:#e7f7f0;--warn:#b7791f;--warn-soft:#fdf3e2;--guide:#7a5cff;--danger:#d9453f;--shadow:0 8px 30px rgba(20,30,60,.1)}*{box-sizing:border-box}html,body,#root{margin:0;height:100%}body{font-family:Segoe UI,system-ui,-apple-system,Roboto,Arial,sans-serif;background:var(--bg);color:var(--ink)}button{font-family:inherit;cursor:pointer}.loading{display:grid;place-items:center;height:80vh;color:var(--muted)}.demo-banner{background:#111827;color:#fff;font-size:12.5px;text-align:center;padding:6px 12px}.demo-banner b{color:#ffd257}#login{min-height:calc(100vh - 30px);display:flex;align-items:center;justify-content:center;padding:24px}.login-card{width:100%;max-width:420px;background:var(--panel);border-radius:18px;box-shadow:var(--shadow);padding:34px 30px}.logo{display:flex;align-items:center;gap:10px;margin-bottom:22px}.logo .mark{width:38px;height:38px;border-radius:10px;background:linear-gradient(135deg,var(--brand),#4f8bff);color:#fff;display:grid;place-items:center;font-weight:800;font-size:18px}.logo .txt b{display:block;font-size:15px;line-height:1.1}.logo .txt span{font-size:12px;color:var(--muted)}.login-card h1{font-size:20px;margin:4px 0}.login-card p.sub{color:var(--muted);font-size:13.5px;margin:0 0 22px}.ms-btn{width:100%;display:flex;align-items:center;justify-content:center;gap:10px;border:1px solid var(--line);background:#fff;padding:12px;border-radius:10px;font-size:14px;font-weight:600;transition:.15s}.ms-btn:hover{border-color:var(--brand);background:var(--brand-soft)}.ms-logo{width:18px;height:18px;display:grid;grid-template-columns:1fr 1fr;gap:1.5px}.ms-logo i{display:block}.ms-logo i:nth-child(1){background:#f25022}.ms-logo i:nth-child(2){background:#7fba00}.ms-logo i:nth-child(3){background:#00a4ef}.ms-logo i:nth-child(4){background:#ffb900}.fine{font-size:11.5px;color:var(--muted);text-align:center;margin-top:18px;line-height:1.5}.app-grid{display:grid;grid-template-columns:300px 1fr;height:calc(100vh - 30px)}@media (max-width:820px){.app-grid{grid-template-columns:1fr}.sidebar{display:none}}.sidebar{background:var(--panel);border-right:1px solid var(--line);display:flex;flex-direction:column;overflow:hidden}.side-head{padding:16px 18px;border-bottom:1px solid var(--line)}.side-head .logo{margin:0}.user-chip{display:flex;align-items:center;gap:10px;padding:12px 18px;border-bottom:1px solid var(--line)}.avatar{width:34px;height:34px;border-radius:50%;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;font-weight:700;font-size:13px}.user-chip .n{font-size:13px;font-weight:600}.user-chip .e{font-size:11.5px;color:var(--muted)}.side-scroll{overflow-y:auto;flex:1;padding:10px 12px}.cat-title{font-size:11px;text-transform:uppercase;letter-spacing:.6px;color:var(--muted);margin:14px 8px 6px;font-weight:700}.svc{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:9px;font-size:13px;color:#333c50;border:none;background:none;width:100%;text-align:left;transition:.12s}.svc:hover{background:var(--brand-soft);color:var(--brand-dark)}.svc .ic{width:26px;height:26px;border-radius:7px;display:grid;place-items:center;font-size:14px;flex-shrink:0}.svc .tag{margin-left:auto;font-size:9px;font-weight:800;padding:2px 6px;border-radius:20px}.tag.auto{background:var(--warn-soft);color:var(--warn)}.tag.guide{background:#f0ecff;color:var(--guide)}.main{display:flex;flex-direction:column;overflow:hidden;position:relative}.topbar{display:flex;align-items:center;gap:12px;padding:12px 20px;border-bottom:1px solid var(--line);background:var(--panel)}.topbar h2{font-size:15px;margin:0}.topbar .status{margin-left:auto;font-size:12px;color:var(--ok);display:flex;align-items:center;gap:6px}.dot{width:8px;height:8px;border-radius:50%;background:var(--ok);box-shadow:0 0 0 3px var(--ok-soft)}.icon-btn{border:1px solid var(--line);background:#fff;border-radius:8px;padding:6px 10px;font-size:12px;font-weight:600;color:#3a4256}.icon-btn:hover{border-color:var(--brand);color:var(--brand)}.chat{flex:1;overflow-y:auto;padding:22px 22px 8px}.chat-inner{max-width:760px;margin:0 auto;display:flex;flex-direction:column;gap:14px}.msg{display:flex;gap:10px;max-width:88%}.msg .b{padding:12px 14px;border-radius:14px;font-size:14px;line-height:1.5}.msg.bot{align-self:flex-start}.msg.bot .b{background:var(--panel);border:1px solid var(--line);border-bottom-left-radius:4px}.msg.user{align-self:flex-end;flex-direction:row-reverse}.msg.user .b{background:var(--brand);color:#fff;border-bottom-right-radius:4px}.bot-ava{width:30px;height:30px;border-radius:8px;background:linear-gradient(135deg,var(--brand),#4f8bff);color:#fff;display:grid;place-items:center;font-size:14px;flex-shrink:0}.msg .b ol,.msg .b ul{margin:8px 0 2px;padding-left:20px}.msg .b li{margin:4px 0}.msg .b code{background:#f0f2f7;padding:1px 6px;border-radius:5px;font-size:12.5px}.note{font-size:12px;padding:8px 12px;border-radius:9px;margin-top:8px}.note.ticket{background:var(--warn-soft);color:#8a5d12;border:1px solid #f2dfb5}.note.demo{background:#eef1f7;color:#5a637a;border:1px dashed #c7cddb}.note.exec{background:var(--ok-soft);color:#0c6b4b;border:1px solid #bfe9d6}.quick{max-width:760px;margin:6px auto 0;display:flex;flex-wrap:wrap;gap:8px;padding:0 20px 4px;width:100%}.chip{border:1px solid var(--line);background:#fff;border-radius:20px;padding:8px 14px;font-size:13px;font-weight:600;color:#3a4256;transition:.12s}.chip:hover{border-color:var(--brand);background:var(--brand-soft);color:var(--brand-dark)}.chip.yes{border-color:#bfe9d6;color:var(--ok)}.chip.no{border-color:#f0c9c7;color:var(--danger)}.composer{border-top:1px solid var(--line);background:var(--panel);padding:12px 20px}.composer-inner{max-width:760px;margin:0 auto;display:flex;gap:10px;align-items:center}.composer input{flex:1;padding:12px 14px;border:1px solid var(--line);border-radius:24px;font-size:14px;outline:none}.composer input:focus{border-color:var(--brand)}.composer .send{background:var(--brand);color:#fff;border:none;width:44px;height:44px;border-radius:50%;font-size:16px;display:grid;place-items:center;flex-shrink:0}.composer .send:hover{background:var(--brand-dark)}.drawer{position:absolute;top:0;right:0;height:100%;width:360px;background:var(--panel);border-left:1px solid var(--line);box-shadow:-10px 0 30px #141e3c14;transform:translate(100%);transition:.25s;display:flex;flex-direction:column;z-index:20}.drawer.open{transform:translate(0)}.drawer-head{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;border-bottom:1px solid var(--line)}.drawer-body{overflow-y:auto;padding:14px 16px;flex:1}.rec{border:1px solid var(--line);border-radius:10px;padding:11px 12px;margin-bottom:10px;font-size:12.5px}.rec .hd{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.rec .id{font-weight:800;font-size:11.5px}.rec .badge{font-size:9px;font-weight:800;padding:2px 7px;border-radius:20px}.badge.open{background:var(--warn-soft);color:var(--warn)}.badge.urgent{background:#fdecea;color:var(--danger)}.rec .mt{color:var(--muted);font-size:11px;margin-top:3px}.empty{color:var(--muted);font-size:12.5px;text-align:center;margin-top:30px}.close-x{border:none;background:none;font-size:20px;color:var(--muted)}